Care Privacy Statement

This Privacy Notice sets out how Care Fertility handles, stores, uses and shares your personal information when it collects such information from you or from a third party.

The Data Controller is Care Fertility Group Ltd, located at John Webster House, 6 Lawrence Drive, Nottingham Business Park, Nottingham NG8 6PZ.

What we collect and how we use personal data

Care Fertility processes personal data of individuals and these include names, addresses, telephone numbers, email addresses, financial details, employment details, health records and educational details. Care Fertility processes personal data to enable it provide health services to its service users, to maintain accounts and records, promote its services and manage / support employees.
Care Fertility does not sell personal information to anyone and only shares it with third parties who are facilitating the delivery of Care Fertility’s services.

How we share your personal information

Care Fertility may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing and the requirements of the HFEA Act. The types of organisations / groups that we may share personal data with are set out below:
•    Healthcare professionals
•    Social & welfare organisations
•    Government departments
•    Business associates
•    Representatives of the person whose personal data is processed
•    Suppliers and service providers (including testing laboratories, pharmacies, satellite clinics, the NHS and gamete donation banks)
•    Solicitors
•    Financial organisations / Debt collection agencies (including funding providers)
•    Current, past and prospective employees
•    Other companies within the CARE Group

Your rights as a Data Subject

You have the following rights in relation to your personal information which you can exercise by writing to the Data Protection Officer at the following address:
Data Protection Officer, Care Fertility Group Ltd, John Webster House, 6 Lawrence Drive, Nottingham Business Park, Nottingham, NG8 6PZ.

•    Right to request access to your personal information and information relating to our use and processing of your personal information;
•    Right to request that we restrict our use of your personal information;
•    Right to receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller;
•    Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
•    Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
•    Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.

How long we retain your personal information

We will retain your personal information for no longer than necessary taking into account the following:
•    The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
•    Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law;
•    Whether we have a business reason to continue to process your personal information;

How we secure your personal information

We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:
•    Using secure servers to store your personal information;
•    Using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt confidential data in transit and at rest;
•    Verifying the identity of individuals that access your personal information;
•    Providing access to the minimum personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible

Transfer of your personal information to other countries

We may need to transfer your personal information to countries outside the European Economic Area (EEA) or to an international organisation from time to time.

Our use of cookies and similar technologies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Other technologies we use are detailed below.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Bulletin Board

The CARE Bulletin board is an online forum for use by our patients to discuss elements of treatment or just chat. Registration is required to post on the bulletin board although users can remain anonymous. We may use the collected data to contact users of the board for board administration and also promotional purposes.

Personal Data collected: Cookies, user registration details (inc. e-mail address), publicly posted personal content.

Place of processing: UK

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Notice – Opt Out. Privacy Shield participant.

Facebook Ads conversion tracking (Facebook, Inc.)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Notice. Privacy Shield participant.

Hotjar conversion tracking (Hotjar Ltd)

Hotjar conversion tracking is an analytics service provided by Hotjar ltd that records how visitors are using a website, collects user feedback and assists conversions.

Personal Data collected: Cookies and Usage data.

Place of processing: European Union – Privacy Notice – Opt Out.